Clifton Clothing. Truly custom clothing.

Website audit · 1 November 2026 · Draft for discussion

What's the main problem and how are we going to solve it?

Short answer just below. After that the page splits in three, so each person only reads their own part: Tandem's for Simon, SEO for Hassan, and the engineering list for No Logo. Anything that looks tappable is. Words you might not know are decoded at the bottom.

No emergencies found

The short answer

Two problems, one plan.

The problem

Buying is harder than it should be, and a redesign could quietly switch off the things that get Clifton found.

  1. 1. Buyers have to work too hard. Someone ordering custom clothing has to work out what the garment is, what it costs and what happens after they pay. Pages describe the order process in different ways, the phone basket leads with money before the garment, and some controls can't be used without a mouse. Part 1 · Tandem Part 3 · No Logo
  2. 2. A new design can break what search relies on. Google, and AI tools like ChatGPT, find and recommend Clifton because of a handful of hidden details on every page. Hassan, the search specialist, has seven rules to protect them. The current site follows most. A new design might not, and nobody would notice until the enquiries dipped. Part 2 · SEO

The fix

Make the journey plain, protect what search relies on, and fix what's broken underneath.

  1. Make the journey plain. Show the garment first, then the specification, then the price, then honest delivery dates. First job: confirm how an order really works with Clifton, because nobody can write it clearly until the facts are agreed. That's Tandem's part.
  2. Make the search rules pass or fail. Every new page type is tested against Hassan's seven rules before launch. If a page fails, it doesn't ship.
  3. Fix what's broken underneath. A size-guide button a keyboard can't reach, slow loading, a few defaults and numbers that need checking. That list belongs to No Logo.
  4. Keep what already works. The evidence doesn't call for a rebrand, a new platform or a rebuilt designer. It calls for clearer presentation, consistent facts, usable controls and some engineering.

Who reads what

Three parts. Each reader only needs their own.

Simon only has to read Tandem's part. The other two go to the people who own them. Pick one to open it, or use the switch in the bar above.

Part 1 · For Simon and the Clifton team

Tandem

How we bring character back to Clifton Clothing, and make buying easier.

This is our part of the work: the look, the words, the images, and the way someone moves from "I like that" to "I've ordered it". Emma and Teagan design and write it. Clifton checks the facts, and No Logo builds it.

Owner: TandemClifton checks the factsNo Logo builds

What we're responsible for

Show the garment. Explain the choice. Make approval easy.

Clifton makes clothing from scratch. The site has to make that quality easier to see, the choices easier to understand and the order easier to approve. The redesign has four jobs.

01 · Reassure

Make the quality visible

Real garment detail, useful fabric information and relevant customer proof.

02 · Explain

Help people choose

Comparable products, and a clear link between style, fabric, price and delivery.

03 · Approve

Make the order complete

The design, sizes, delivered cost and next commitment in one understandable place.

04 · Mobile

Make it work on a phone

Readable information, visible choices and buying controls people can actually use.

How character comes back

Strong individual images don't yet make a consistent family, and several moving strips and large sections compete with the garment. Simon wants the made-from-scratch difference to be easier to recognise.

So we'll develop a few coherent visual directions from the same product and order facts. They'll show fabric, construction and group identity, with a shorter hero and a calmer page. Names such as Hanbury and Invicti are in the copy already but used differently in titles, cards and the designer, so we'll use name plus descriptor, the same way every time.

The test: can a buyer say what Clifton makes, who it's for and why it isn't a logo printed on a stock shirt?

What stays, and what we're not doing

  • ✓Clifton's identity and expertise. The existing images are a starting reference, redone into one consistent, accurate system.
  • ✓The existing platform and the designer, improved rather than replaced. How far the designer can change is still to be confirmed with No Logo.
  • ×A rebrand
  • ×Replacing the platform
  • ×A photo shoot

Character can't live in the page's main headline. Search needs that line to name the subject, so personality goes in the banner, the images and the body copy.

The buying journey

Seven moments where a little more clarity helps.

Right now the buyer does a lot of joining the dots. What makes this fabric right? Why did the price change? What needs approving? Will it arrive in time? That uncertainty matters when someone is ordering for a whole group. These steps combine a review of the live site with Tandem's own walkthrough on 1 November. Pick a step to see what we found, why it matters and what we'll change.

Before we design

Five decisions, and what we recommend.

Walking the live site ourselves on 1 November turned up five calls that change what we design. None of them is made yet. Each one has an owner and our recommendation.

Clifton and Tandem

Who the front door is for

A short list of four or five audiences, with one kind of split. Not audiences mixed with body parts. We agree the exact list once the cut list is in.

Clifton

Which products to cut

Sixteen or more tiles is too many. We need the list of what goes, and sales by product, so the cut is based on what sells.

Hassan decides, No Logo builds

What happens to the five rugby pages

Fold them into one page with style and fabric swatches, and redirect the old addresses with their fabric pre-selected. Not before Hassan agrees which address and headline the merged page keeps.

Clifton, Tandem and No Logo

Where gender is chosen

Inside the style step, as a fit choice, so mixed club orders aren't forced to pick a side on the home page. Separate pages only where the range genuinely differs, as the women's cut seems to.

Tandem, then Clifton

Where the logo row goes

After the claims, not before them. It's a judgement call, so we would test the position instead of assuming.

M-01 · Top priority

Nobody can say what happens after you order, because the pages disagree.

Pages describe the digital proof, payment, order-pack approval and delivery timing in conflicting ways. The audits couldn't confirm the real order of events, so we're not guessing. The order below is deliberately unconfirmed.

Design?Proof?Approval?Payment?Production?Delivery

Read on 1 November, three pages already tell three different stories:

Rugby category

Describes a proof review before checkout.

Artwork FAQ

Describes an order pack after payment.

Shipping and returns

Describes approval as optional.

Six places that have to tell the same story:

Product pageHow it worksFAQBasketCheckoutFollow-up emails

Why it matters, and what we're doing

A buyer who can't tell what they're committing to will hesitate, and so will whoever has to approve the order. The fix starts with one real walkthrough of an online order and an assisted order, then one timeline for each, written once and used everywhere. It also unlocks the "lead time" line Hassan wants on product pages. That can't be filled in until this is settled.

Images and words

Make the quality easier to see.

People can't touch a fabric through a screen. The gallery and the copy have to do more of that explaining, and do it the same way across the whole range. Tap a view to see its job.

Illustration of the gallery slots, not real photography. Source accuracy and image rights still need checking before anything is used.

One family, not identical pictures

Keep a consistent scale, background and image order. Adapt the details to a blazer, rugby shirt or technical jersey so each product still looks like itself.

Explain the material where people choose

Pair a swatch with verified composition, feel, weight where available and useful buying guidance. Put the facts in readable text, not only in a picture.

Make help part of the offer

A confident buyer can start designing. Someone who needs advice should find a clear alternative beside that action, with an honest explanation of the service.

Use proof people can trust

Use accurate garment references and permissioned customer material. A review badge needs a verified profile and agreed timing. Generated images never stand in for real customer or factory evidence.

What stays within the proposal

Tandem's quoted imagery work redoes or regenerates the imagery, using the existing library as a starting reference. Phase 2 includes up to 300 images, with a repeatable workflow and accuracy checks. That is a ceiling, not a target to fill. Before allocating the work we'll confirm the current product list, which originals to use as references, and how crops and variants count.

Phase 2 also covers nine responsive page templates, three annotated customiser screens, six key-page copy treatments, up to eight category introductions and 20 priority product descriptions. No Logo's development scope is separate. These figures are from the revised proposal dated 22 October.

The design direction presentation offers three visual routes, with product and cart or quote page examples. This page explains the buying principles each route has to support. Simon's feedback picks the direction.

Top priority · M-18

Before we can say the redesign worked, we need to agree what counts as a sale.

These are the figures Simon gave us: 91 days either side of the redesign that went live on 31 July 2025. They're useful context. They are not proof.

Purchases per 100 visits

91 days before91 days after

Why we can't read this as lost sales

  • ×It doesn't separate the design from the time of year.
  • ×It doesn't separate the design from who was visiting.
  • ×Changes to minimums and range happened around then too.
  • ×Orders placed with help from Clifton may not show in these counts.
  • ×Tracking itself may differ between the two periods.

So we won't turn the gap into a rand or pound figure. We'll set a clean baseline instead.

Six things we need to agree on counting

"A sale" means different things on different routes, especially for orders Clifton helps with. Each of these needs one written definition.

Thirty days after launch we compare like for like, with the numbers behind every percentage. If orders are too few to say anything, we'll say the result is inconclusive and keep watching rather than promise an uplift.

What happens next

Choose a direction. Then make every page work together.

Read this alongside the design direction presentation and the product and cart or quote examples. Together they show the opportunities, three possible looks and how buying can work.

1

Review the three routes together

Choose the direction that best expresses Clifton's quality, then judge it against the product and cart or quote examples.

  • Agree one clear set of feedback.
  • Agree the audience split, and cut the range to match.
  • Check a real anonymised quote, design proof and order pack.
  • Settle style, fabric, fit, minimum, price and market rules.
  • Confirm the payment, approval and delivery sequence for online and assisted orders.
  • Confirm current product priorities, imagery and use rights.
  • Map which garment, gender, fabric and design combinations exist.

Tandem presents. Clifton selects. No Logo and Hassan verify facts.

2

Refine the chosen direction

Use the agreed feedback and the verified garment and order facts to refine the examples, then carry the system across the wider site.

  • A useful gallery and a style and fabric explanation.
  • Selected price, minimum, delivery and design-help route.
  • The customer's design, sizes, delivered total and next commitment.
  • Clear notes showing what search information stays.

Tandem designs and writes. Clifton reviews the facts.

3

Start the independent technical work

These can move forward while the final look is developed. The full list is in No Logo's part.

  • Accessible size-guide buttons and form labels.
  • Loading delays, page movement and script costs.
  • Selection handoff, edit states and size defaults.
  • Showing a chosen design on the model straight away.
  • Delivery rounding, the account-history link and sitemap checks.

No Logo leads. Hassan checks anything search-related.

4

Test the whole journey

Safe orders and real devices. A good-looking screen still has to carry the right order through.

  • Mixed sizes, back navigation and design changes.
  • A second decision-maker reading the quote.
  • Guest continuation and payment recovery.
  • Search checks, accurate tracking and a 30-day review.

No Logo builds. Tandem reviews the experience. Hassan checks nothing was lost.

What we'll look for after launch

Compare like with like, by device, market and sales route. Track product-to-designer progression, completed orders and qualified enquiries. For assisted sales, follow quote versions through to acceptance and cleared payment, and allow enough time for groups to decide.

At 30 days we review order quality, recurring questions, technical measures and search outcomes alongside sales. More clicks alone isn't success, and small datasets may need longer.

What we need from Clifton

The facts only Clifton can supply.

Until these arrive we'd be guessing, and we'd rather not. They're also what unlocks the lead-time line, the price labels and the quote layout.

RefWhat we needFromUnlocksStatus

The detail

Our jobs, in plain English.

Every job where Tandem leads. Priorities are proposals. Nobody has signed them off yet. Tap a square to jump to a job.

Everyone

What we're waiting on, and from whom.

The full list across all three parts. Filter it to see only what you owe.

RefWhat we needFromUnlocksStatus

Straight talk

What we're not doing, and what we haven't checked.

Not doing

  • ×A rebrand
  • ×Replacing the platform
  • ×Replacing the designer. How far its behaviour can change is still being scoped
  • ×A photo shoot
  • ×Changing anything on the live site. This was read-only.

Not proven

  • ×That the redesign caused lost sales
  • ×That rankings have dropped
  • ×That the audience front door, the merged rugby page or the home page changes will lift sales. None has been tested with buyers.
  • ×How the real Googlebot treats the site. We copied how it introduces itself.
  • ×How often AI tools mention Clifton
  • ×That Hassan's example "$41.99 each (50+ pcs)" is an offer. It's his illustration.

Not tested yet

  • ×The /404 page, behind a Cloudflare security check we didn't try to get around
  • ×Redirects, basket and quote pages, any test site
  • ×Real phones and full screen-reader journeys
  • ×The designer's blank preview and the male model on the women's shirt. We saw them in one walkthrough's screenshots and have not reproduced them.
  • ×More than one or two samples per page type
  • ×Hassan's approved lists, which haven't arrived. His document is live and may change.

Jargon decoder

The words, in ordinary language.

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